PRJ 03IN PROGRESS
MPMS
The Master’s programme system from my internship, rebuilt as a ServiceNow scoped app — 16 tables, data policies and role-based security.
Now Platform
Mais Bilto
ServiceNow System Administrator
I design how work moves through a platform — which table owns it, who approves it, and what the report at the end should say.
sys_user · MAI0010001AVAILABLE
- focus
- ServiceNow AI System Administration
- studying
- CSA exam
- background
- CS · networking · databases · software engineering
- instance
- Personal Developer Instance
About
BACKGROUND & CAPABILITY
I hold a BSc in Computer Science from Princess Nourah bint Abdulrahman University and I am working towards a ServiceNow System Administrator role. My background is in software engineering, databases, networking and data analysis — useful preparation for platform work, where the job is understanding how the pieces fit together behind the screens. Every project listed here is built on a Personal Developer Instance.
What I build
Data model
Custom tables, fields, and relationships.
Workflow
Flow Designer, approvals, and notifications.
Interfaces
Forms, UI Policies, and Service Portal requests.
Reporting
Dashboards, metrics, and shared views.
Skills & tools
- LanguagesPythonSQLJavaScript
- WebHTMLCSS
- PlatformServiceNowFlow DesignerService PortalUI Policies
- DataPower BIExcel
- PracticeGitGitHubVS Code
▸PROFILE · LEARNING RECORD
- 27coursework certificates
- 22ServiceNow badges
- 294documented hours
- 1micro-certification
Trajectory
- 20222022: 2 coursework certificates, 0 ServiceNow badges
- 20232023: 2 coursework certificates, 0 ServiceNow badges
- 20242024: 16 coursework certificates, 0 ServiceNow badges
- 20252025: 7 coursework certificates, 2 ServiceNow badges
- 20262026: 0 coursework certificates, 20 ServiceNow badges
courseworkServiceNow
Documented hours by subject
- Data analysis & BI82h
- Python75h
- ML & mathematics36h
- Networking & security31h
- Software design27h
- SQL & databases25h
- IT governance & tooling18h
294 hours across 26 of 28 certificates; Software Security and the micro-certification state no duration. ServiceNow CSA in progress. Verify on ServiceNow University ▸
Work
3 BUILDS · 1 ACTIVE · 2 COMPLETE
PRJ 02COMPLETE
Infinity Loaner Program & Tracker
admin build · scoped developer build
One device-loan process built twice on a PDI — first as an admin configuration, then as a scoped app with scripted rules.
- extends Task
- flows & ACLs
- scoped app
Read the case study ▸
PRJ 01COMPLETE
KSA Tourism
graduation project · PNU
An electronic tourist guide for visitors to Saudi Arabia — destination browsing with data-driven recommendations.
- android application
- UX
- database
Training
28 CERTIFICATES · 4 TRACKS · CSA EXAM IN PREPARATION
-
TRK 01IN PROGRESS
ServiceNow
- Certified System Administrator (CSA)exam prep
- Associate AI System AdministratorServiceNow · 2026
- Associate AI Technical Project ManagerServiceNow · 2026
- Micro-Certification: Welcome to ServiceNowServiceNow · 2025
certificates
-
TRK 02COMPLETED
Data & Analytics
- Machine learning foundationsTuwaiq · DeepLearning.AI · 2025
- Excel and Power BIEmdad · Experts Inst. · 2025
- SQL and databasesTuwaiq · Experts Inst. · 2025
- Python data stack — NumPy, Pandas, Matplotlib, Seaborn, EDATuwaiq · 5 courses · 2024
certificates
-
TRK 03COMPLETED
Software Engineering
- Python programmingTuwaiq · Experts · Michigan · 2025
- Version control with GitTuwaiq Academy · 2024
- Design PrinciplesUC San Diego · 2023
- Design PatternsUniv. of Alberta · 2023
certificates
-
TRK 04COMPLETED
Security & Governance
- Networking and CybersecurityBARQ Academy · 2025
- Introduction to cybersecurityTuwaiq Academy · 2025
- Software SecurityUniv. of Maryland · 2022
- COBIT 5 FoundationExperts Inst. · 2022
certificates
Contact
OPEN TO ROLES
Send me a message and I'll reply. You can also find me on LinkedIn.
© 2026 MAIS BILTO