SEC 00 · HOME

Now Platform

Mais Bilto

ServiceNow System Administrator

I design how work moves through a platform — which table owns it, who approves it, and what the report at the end should say.

sys_user · MAI0010001AVAILABLE
focus
ServiceNow AI System Administration
studying
CSA exam
background
CS · networking · databases · software engineering
instance
Personal Developer Instance
SEC 01 · ABOUT

About

BACKGROUND & CAPABILITY

I hold a degree of Bachelor of Science in Computer Science from Princess Nourah bint Abdulrahman University, working towards a ServiceNow System Administrator role. I have strong fundamentals in Python, SQL and JavaScript, as well as networking, cybersecurity, database design, data analysis and software engineering — useful preparation for platform work, where the job is understanding how the pieces fit together behind the screens. Every project listed here is built on a Personal Developer Instance.

DEV INSTANCE · LIST VIEW
[ your screenshot ]a list view from your PDI —
filters, columns, a few records

What I build

  • Data model

    Custom tables, fields, and relationships.

  • Workflow

    Flow Designer, approvals, and notifications.

  • Interfaces

    Forms, UI Policies, and UI Builder workspaces.

  • Reporting

    Dashboards, metrics, and shared views.

Skills & tools

  • LanguagesPythonSQLJavaScript
  • WebHTMLCSS
  • PlatformServiceNowFlow DesignerUI BuilderUI Policies
  • DataPower BIExcel
  • PracticeGitGitHubVS Code
SEC 02 · WORK

Work

4 BUILDS · 1 ACTIVE · 1 COMPLETE · 2 SCHEDULED

[ your screenshot ]
u_loaner_request · form view
PRJ 01IN PROGRESS

Infinity Loaner Program

u_loaner_request · extends Task

Loaner-equipment requests on a custom table — dependent fields, UI Policies and a fulfiller workspace.

  • custom table
  • UI Policies
  • UI Builder
Read the case study
[ your screenshot ]
KSA Tourism · destinations
PRJ 02COMPLETE

KSA Tourism

graduation project · PNU

An electronic tourist guide for visitors to Saudi Arabia — destination browsing with data-driven recommendations.

  • android application
  • UX
  • database
Read the case study
TBD
PRJ 03SCHEDULED

MPMS

internship · CCIS, PNU

A database system for running the Master’s programme — reporting and statistical tracking of students and performance.

  • database design
  • reporting
  • analytics
Read the case study Planned
TBD
PRJ 04SCHEDULED

Aurora Fleet Program

ServiceNow capstone · not yet started

[ one line on what this build will do — from your capstone doc ]

  • tbd
  • tbd
Planned
SEC 03 · TRAINING

Training

28 CERTIFICATES · 4 TRACKS · CSA EXAM IN PREPARATION

  • TRK 01IN PROGRESS

    ServiceNow

    • Certified System Administrator (CSA)exam prep
    • Associate AI System AdministratorServiceNow · 2026
    • Associate AI Technical Project ManagerServiceNow · 2026
    • Micro-Certification: Welcome to ServiceNowServiceNow · 2025
    certificatesServiceNow micro-certification, Welcome to ServiceNow, August 2025
  • TRK 02COMPLETED

    Data & Analytics

    • Machine learning foundationsTuwaiq · DeepLearning.AI · 2025
    • Excel and Power BIEmdad · Experts Inst. · 2025
    • SQL and databasesTuwaiq · Experts Inst. · 2025
    • Python data stack — NumPy, Pandas, Matplotlib, Seaborn, EDATuwaiq · 5 courses · 2024
    certificatesSQL 101 certificate of completion, Tuwaiq Academy, 2024SQL 102 certificate of completion, Tuwaiq Academy, Oct 2024SQL 103 certificate of completion, Tuwaiq Academy, 2024Introduction to SQL certificate, Experts Training InstituteData analysis with NumPy certificate of completion, Tuwaiq Academy, Oct 2024Data analysis with Pandas certificate of completion, Tuwaiq Academy, Nov 2024Data visualisation with Matplotlib certificate of completion, Tuwaiq Academy, Nov 2024Data visualisation with Seaborn certificate of completion, Tuwaiq Academy, Nov 2024Exploratory data analysis (EDA) certificate of completion, Tuwaiq Academy, Nov 2024Machine Learning 101 certificate of completion, Tuwaiq Academy, 2024Linear Algebra for Machine Learning and Data Science certificate, DeepLearning.AI, December 2025Data analysis with Microsoft Excel certificate, Emdad Al-MarifahData analysis with Power BI certificate, Emdad Al-MarifahPower BI and Excel certificate, Experts Training Institute
  • TRK 03COMPLETED

    Software Engineering

    • Python programmingTuwaiq · Experts · Michigan · 2025
    • Version control with GitTuwaiq Academy · 2024
    • Design PrinciplesUC San Diego · 2023
    • Design PatternsUniv. of Alberta · 2023
    certificatesPython 101 certificate of completion, Tuwaiq Academy, May 2024Python 102 certificate of completion, Tuwaiq Academy, Jul 2024Python 103 certificate of completion, Tuwaiq Academy, Sep 2024Python 104 certificate of completion, Tuwaiq Academy, Oct 2024Python Basics certificate, University of Michigan, November 2025Python Programming certificate, Experts Training InstituteDesign Patterns certificate, University of Alberta, January 2023Design Principles certificate, UC San Diego, January 2023Git 101 certificate of completion, Tuwaiq Academy, Oct 2024
  • TRK 04COMPLETED

    Security & Governance

    • Networking and CybersecurityBARQ Academy · 2025
    • Introduction to cybersecurityTuwaiq Academy · 2025
    • Software SecurityUniv. of Maryland · 2022
    • COBIT 5 FoundationExperts Inst. · 2022
    certificatesCertificate of attendance, network fundamentals and security, BARQ Academy, October 2025Software Security certificate, University of Maryland College Park, November 2022Introduction to Cybersecurity certificate of completion, Tuwaiq Academy, Feb 2025COBIT 5 Foundation certificate, Experts Training Institute
SEC 04 · CONTACT

Contact

OPEN TO ROLES

Send me a message and I'll reply. You can also find me on LinkedIn.

© 2026 MAIS BILTO